We're a small team and read every message.
Email tony@skipthechitchat.com for help with your account, a booking, a payment, or to report a problem or another user. Please include the email you signed in with and, if it's about a booking, the activity name and date.
Open the Activities tab, tap the activity, and choose Cancel reservation. For activities that need a card, cancelling 48 hours or more before the activity starts is free. Cancelling inside 48 hours charges half of the no-show fee, and not showing up charges the full fee. The amounts are shown before you book.
Some activities ask for a card to reserve your spot. We save your card with our payment processor, Stripe. Nothing is charged when you book or when you attend; your card is charged only if you cancel inside 48 hours (half the no-show fee) or are marked as a no-show (the full fee). We never see or store your full card number. You can change your card any time in Settings → Payment method.
Email us with the activity and date and we'll review it and reply as soon as we can.
In the app, go to Settings → Delete account. This permanently removes your profile, photos, and chat history. You can also email us to request deletion.
Email tony@skipthechitchat.com with details and we'll look into it promptly.
